Privacy Policy
Last updated: 15/07/2026 (Version 1.0.0)
Loch Digital is committed to protecting your privacy and ensuring complete transparency in how we collect, use, and protect your personal information.
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Introduction
Loch Digital Limited ("Loch Digital", "we", "us", "our") operates the Loch Digital website and develops AI-powered SaaS products. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and services.
We are committed to protecting your privacy and ensuring you have a positive experience on our website and with our products. If you have any questions about this policy, please contact us at privacy@lochdigital.com.
What Data We Collect
We collect different types of information depending on how you interact with our website and services:
Information You Provide
- • Contact form submissions (name, email, company, inquiry type)
- • Demo booking requests (contact details, product interests, time preferences)
- • Newsletter signups (email address, interests)
- • Support inquiries (communication and issue details)
- • Account information (if you create an account)
Information Collected Automatically
- • Browser and device information (IP address, user agent, device type)
- • Usage data (pages visited, time on page, interactions)
- • Referrer information (how you arrived at our site)
- • Cookies and similar tracking technologies
- • Analytics data (via Google Analytics)
Inferred Information
- • Visitor type inference (based on behaviour and interests)
- • Industry classification (based on pages visited)
- • Content preferences (based on reading and viewing patterns)
- • Engagement level (based on interaction frequency)
How We Use Your Data
We use the information we collect for the following purposes:
Service Delivery
- • Responding to inquiries
- • Scheduling and managing demos
- • Providing customer support
- • Processing transactions
Communication
- • Sending newsletters (with consent)
- • Product updates and announcements
- • Service notifications
- • Marketing communications
Website Improvement
- • Analytics and performance tracking
- • Understanding user behaviour
- • Personalizing your experience
- • Improving content and features
Legal Compliance
- • Compliance with legal obligations
- • Fraud prevention and security
- • Protecting our rights
- • Safety and security
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember preferences and track usage patterns.
Cookie Categories
Essential Cookies
Required for core website functionality. These cannot be disabled as they are necessary for security, accessibility, and basic site operation.
Analytics
Helps us understand how visitors use our website and identify areas for improvement. Data is anonymised and used only for statistical purposes.
Marketing
Enables us to measure the effectiveness of campaigns and understand which content and products interest you most.
Personalisation
Allows our homepage and content recommendations to adapt to your interests and previous visits. Makes your experience more relevant.
AI Assistance (Loch AI)
Enables our AI assistant to maintain conversation context across visits. You can use the AI assistant during your current session without enabling this.
You can manage your cookie preferences at any time using our Privacy Centre.
Data Protection & Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures
- • Encryption of data in transit and at rest
- • Secure authentication protocols
- • Regular security audits and assessments
- • Access controls and staff training
- • Monitoring and threat detection
While we use industry-standard security practices, no system is completely secure. If you believe your information has been compromised, please contact us immediately at privacy@lochdigital.com.
Legal Basis & Compliance
Our processing of personal information is based on one or more of the following legal bases:
Consent
We process marketing data and analytics only with your explicit consent.
Legitimate Interest
We balance our legitimate business interests with your privacy rights.
Contract Performance
We process necessary data to provide services you've requested.
Legal Obligation
We comply with applicable laws and regulations.
Regulatory Compliance
Loch Digital complies with the following data protection regulations:
- • UK GDPR
- • General Data Protection Regulation (GDPR)
- • UK data protection legislation
Your Rights & Contact
You have important rights regarding your personal information. Learn more about exercising your rights in our Privacy Centre.
Data Protection Officer
Email: privacy@lochdigital.com
Phone: +44 (0) 207 183 8900
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by email or through a prominent notice on our website. Your continued use of our website after changes constitutes your acceptance of the updated policy.